Foundations of Service Level Management
| Author | : | |
| Rating | : | 4.75 (817 Votes) |
| Asin | : | 0672317435 |
| Format Type | : | paperback |
| Number of Pages | : | 272 Pages |
| Publish Date | : | 2014-02-09 |
| Language | : | English |
DESCRIPTION:
Foundations of Service Level Management The recent book on "Service Level Management " by Rick Sturm et al, is an important addition to the very limited number of books available in this subject area.The state of the art in Service Level Management has been clearly brought out in the book. It offers sound and practical advice on building service level management discipline within organizations.The topics in the book have been logically arranged, very lucidly presented and are highly readable. The "Tips, Caution and Notes" interspersed with the text serve to highlight important aspects of discussion, which really bring out the mature experience of the authors in this area in a . Mike Tarrani said Among the best on the subject. This book is important for two reasons: (1) it's written by experienced practitioners who have specialized in service level management for a large part of their careers, and ("Among the best on the subject" according to Mike Tarrani. This book is important for two reasons: (1) it's written by experienced practitioners who have specialized in service level management for a large part of their careers, and (2) it covers all of the key points of creating, implementing and managing an effective service level management initiative.The five chapters of Part I thoroughly covers principles. One of the strongest chapters in this part is 2, which addresses factors and issues that other books (and articles and white papers) seem to sidestep. Among them are the effect of batch processing and workload on your ability to meet service level objectives, security, recovery management. ) it covers all of the key points of creating, implementing and managing an effective service level management initiative.The five chapters of Part I thoroughly covers principles. One of the strongest chapters in this part is "Among the best on the subject" according to Mike Tarrani. This book is important for two reasons: (1) it's written by experienced practitioners who have specialized in service level management for a large part of their careers, and (2) it covers all of the key points of creating, implementing and managing an effective service level management initiative.The five chapters of Part I thoroughly covers principles. One of the strongest chapters in this part is 2, which addresses factors and issues that other books (and articles and white papers) seem to sidestep. Among them are the effect of batch processing and workload on your ability to meet service level objectives, security, recovery management. , which addresses factors and issues that other books (and articles and white papers) seem to sidestep. Among them are the effect of batch processing and workload on your ability to meet service level objectives, security, recovery management. Jimmy said Service Level Mgmt (Education). I found "Foundations of Service Level Management" to be very helpful in understanding the fundamental structures of Service management. I would recommend the book for anyone who's interested in expanding their knowledge base for service level management.
From the Back CoverFoundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found at: http: //enterprisemanagement/IT_Mgmt_Solutions/
Additional resources for this title can be found at: enterprisemanagement/IT_Mgmt_Solutions/. Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management
Wayne Morris is the vice president at BMC Software, Inc. . He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application manage